CAN I TRACK MY ORDER?
Yes. Once we ship out your order, you will get a separate email from MYDIY DROPSHIPPING with Tracking information.
MY PACKAGE WAS RETURNED
If the package gets sent back to us due to inaccurate information or by the customer’s fault, you will receive a refund for your order excluding the shipping fee for both ways.
Please check Returns & Exchange for more information.
The shipping cost varies depending on your location.
The transit timetable above is ONLY a reference for you to estimate the delivery date. We do not guarantee to deliver your order on or before a certain date, nor can we issue a refund due to a delay with the shipment.
Unfortunately, please note that we cannot be responsible for any delays caused by Customs clearance processes, and local duties and taxes.
The customs office of the destination country may impose customs fees, import duties, taxes, and other charges on your international order where applicable. International customers will be responsible for any fees, duties, taxes, or surcharges levied or charged by their country. As customs policies vary widely from case to case for each country, please check with local authorities prior to placing your order to confirm taxes and duties.
Please understand that it is the customer’s responsibility to check the shipping status on the tracking page and to contact the local courier directly in case there are any issues with receiving the items in your country after the parcel departed. MYDIY DROPSHIPPING does not take any responsibility for the delivery failure due to miscommunication, and any dispute raised after 14 business days has passed from the last shipping status update is not accepted.
We will try our best to ensure that your gorgeous goodies get to you as quickly and smoothly as possible. If you have any questions at all, feel free to email us at [email protected]